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Terms & Conditions

Your journey with our premium luxury car rental service in UAE begins with understanding our commitment to safety, transparency, and exceptional service.

Premium Car Hire UAE
Secure Rental Agreement
Legal Compliance

Introduction & Purpose

These Terms & Conditions govern your use of our premium luxury car rental services across the United Arab Emirates. By booking with us, you agree to these terms, ensuring a safe, secure, and exceptional experience with every rental.

⚖️ Important: These terms constitute a legally binding rental agreement between you and our luxury car rental service in UAE.

Booking & Reservations

1

Reservation Process

All bookings require a valid driver's license, passport/Emirates ID, and credit card. Minimum age requirement: 25 years.

2

Confirmation

Bookings are confirmed only upon receipt of deposit payment and verification of all required documents.

3

Rental Period

Minimum rental period is 24 hours. Early returns do not qualify for partial refunds.

4

Extension

Rental extensions must be requested at least 6 hours before scheduled return time.

Payment & Refunds

Accepted Payment Methods

  • Credit/Debit Cards (Visa, MasterCard, Amex)
  • Bank Transfer (AED only)
  • Cash (AED only, maximum AED 10,000)
  • Corporate Accounts (Pre-approved)

Refund Policy

Cancellation Timeline:

  • More than 48 hoursFull refund
  • 24-48 hours50% refund
  • Less than 24 hoursNo refund

💳 Security Deposit: A refundable security deposit (AED 2,000 - 10,000) is required for all luxury vehicle rentals.

Use of Vehicles

Driver Responsibilities

  • Valid UAE or International driver's license required
  • Zero tolerance for alcohol or substance use
  • Adherence to all UAE traffic laws and regulations
  • Vehicle must be returned in same condition
  • Regular fuel grade (95 Octane minimum)
  • No smoking inside any luxury vehicle

Prohibited Uses

  • Off-road driving or desert excursions
  • Racing or participation in competitions
  • Commercial transportation services
  • Transporting illegal substances
  • Crossing UAE borders without permission
  • Vehicle modifications or alterations

Insurance & Liability

Comprehensive Insurance Coverage

All our luxury vehicles include comprehensive insurance coverage as per UAE regulations. This covers third-party liability, fire, theft, and accidental damage.

AED 2M
Third-Party Coverage
Comprehensive
Damage Protection
24/7
Emergency Support

Customer Liability

  • Excess amount applies for all claims (AED 2,000 - 10,000 depending on vehicle)
  • Personal belongings are not covered by vehicle insurance
  • Damage due to negligence or violation of terms is fully customer responsibility
  • Traffic fines incurred during rental period are customer responsibility

Cancellation Policy

Time Before RentalCancellation FeeRefund Amount
More than 7 days0%100%
3-7 days25%75%
48-72 hours50%50%
24-48 hours75%25%
Less than 24 hours100%0%

⚠️ Note: Special event bookings (Eid, National Day, etc.) may have different cancellation policies.

Fleet Changes & Vehicle Substitutions

While we strive to provide your selected luxury vehicle, circumstances may require substitution with a vehicle of similar or higher specifications. You will be notified of any changes at least 24 hours in advance.

Our Commitment

We guarantee vehicle category or higher. All substitutions maintain premium standards.

Your Options

Accept the substitution, choose alternative dates, or receive a full refund.

Privacy Reference

Your privacy is important. Please review our comprehensive Privacy Policy for details on how we handle your personal information.

View Privacy Policy

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. All disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.

📍 Applicable in all UAE Emirates

Questions About Our Terms?

Our legal team is available to clarify any aspect of our luxury car rental agreement in UAE.

Response time: 24-48 hours for legal inquiries

These Terms & Conditions are effective from March 1, 2026. We reserve the right to update these terms periodically.

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